They seem to change there sales staff on a regular basis, iv'e bought a used bike from them about 5 years ago they were very good at that time, in the 12 month warrentry i took bike back 3 times they let me use a demo until mine was fixed.
But recently iv'e had problems with there parts guys, it took them 3 attempts to order the right bits and then i gave up on a fastner for my brake lever, they kept sending me clutch pins, they are very keene to sell you a bike not sure about the quality of the staff there. the last time i was there which was last week i thought the shop had switched to ducati , more of them for sale than harleys.
Not convinced about them.

They are selling crs for £5450